Ethnic Element Shipping, Delivery and Returns Information
There are various postage options available to you, so please use the suitable one for your purchase. We advise you take the Special Delivery Option to protect your parcel. This is because Special Delivery offers compensation on lost, stolen or damaged items. This is the only postage option where you can insure your goods.
Ethnic Elements are not responsible for any items lost or damaged in the post. Please also make sure you bear this in mind when you are sending goods back.
Recorded Delivery does not insure your goods, but it does make the package traceable.
First Class post is suitable for cheap items only. We would advise you to only use this option if the item is under £10, not more expensive pieces. These items are sent at the buyer's own risk.
Ethnic Elements uses Special Delivery as standard, unless stated otherwise by the customer.
I Need the Items Sent to a Different Address...
If you need the jewellery sent to another address please put this in the PayPal box that asks for your address - state which address is the delivery address, and which one the invoice should be sent to. Alternatively email us and give all the details and we will be happy to do this for you. If the item is for a present please also include this information, so I can make sure the packaging is done appropriately.
When will I receive the goods?
We aim to dispatch your order once the total balance has cleared in the bank via PayPal (usually within 5 working days). This is to cover ourselves from fraudulent buyers in PayPal. Once the parcel has been dispatched using Special Delivery it will arrive with you the next working day.
What if the item isn't in stock?
If the items are not in stock this process may take a little longer, but we would notify you via email straight away. If we have any problems with your order and cannot post it within 14 days then we offer the option to cancel your order.
Some of the items on the website come from abroad, so ordering these items will cost more in delivery and will take approx 2 weeks to arrive. Other one-off items cannot be re-ordered.
What if I need the goods quickly?
If you need to goods quickly then please email us before placing the order and we will try to help as best we can.
Christmas Delivery
If you want an item for Christmas, you will need to order by 18th December. This is because Ethnic Elements have to wait for the PayPal payment to clear before they can post the item.
To read the last delivery dates for Christmas please click here to go to the Royal Mail website.
Delivery Time
Not including the time it takes for the balance to clear in the bank.
First Class post takes around 1 to 3 days to arrive.
Recorded Delivery takes around 1-3 days to arrive.
Special Delivery arrives the day after it is sent, and the delivery time is guaranteed (except for Saturdays). This is the option Ethnic Elements use unless the customer states otherwise.
Overseas Postage
Ethnic Elements shopping cart is set up for UK postage costs only. If you wish to order goods to be sent overseas, please contact Ethnic Elements first and we will arrange the additional postage costs for you. Once the cost has be verified and agreed we will send an invoice via PayPal. When the amount has cleared in the bank the order will be posted.
Royal Mail Postal Costs:
Depending on the postal option you want, the delivery cost will differ. The PayPal delivery is defaulted to Special Delivery. If you wish to receive your parcel via any other kind of delivery please email me first to discuss. Any questions or comments regarding postage please email me. If you want the most expensive postage option you will need to indicate this to me via email or in the comments box on the PayPal payment screen. If you are ordering one or two items from Ethnic Elements the postal cost is usually £5.
The prices below and on the terms and conditions page are just a guide, not an exact price. I reserve the right to increase or decrease the postal charge as necessary.
Special delivery (next day) costs - Standard price (includes up to £500 compensation).
Ethnic Elements Guarantee and Returns
Ethnic Elements Jewellery offers a 14 day money back guarantee on all products except body jewellery. You can return you goods to us for any reason and we will offer a 14 day money back guarantee, except on body jewellery.
To claim this guarantee please return the goods to us in perfect unworn condition, using a suitable postage method. if your item was received in a box please return all the original packaging, as this may help it stay in damaged. Upon receipt of the goods you original purchase price will be refunded to you, excluding postage.
We cannot refund or replace goods before we have received them, or if they are not returned to us. We are not responsible for any items lost in the post.
PLEASE NOTE:
If we do dot refund your item is due to one of the following reasons:
The item is broken for reasons other than manufacturing defects.
Body Jewellery - We do not give refunds on body jewellery or any other jewellery designed to be retained inside the body, such as earrings, this is for hygiene reasons. If the item is faulty then this is the only time we will give a full refund. Because we do not offer a refund on body jewellery we advise to be very cautious when choosing a correct size.
If you have any further questions please don't hesitate to contact us at sales@ethnicelements.co.uk
